Help & Contact
Customer support
Our goal is to solve your problems & questions as quickly as possible - that's why we have created short forms that you can use to solve the most common issues yourself in less than 3 minutes without having to contact support!
Simply click on Start at the bottom and select your request! If there is no suitable form, we will automatically forward your message to our customer support at the end. 😊
Frequently asked questions
Changes (e.g. delivery address, engraving, etc.) or cancelation is only possible on the same day as the order. Please use the form below so that we can process your request quickly.
If your bracelet does not fit as desired, we can easily shorten or lengthen it for you. Order our size adjustment service.
Yes, all our jewelry is expandable. If you would like to extend your bracelet or necklace, click here. Please note that bracelets with a fixed clasp must be sent in for the extension.
To make sure your bracelet fits like a glove, find out the right length in our size guide.
You can find more questions & answers here.
Fill in the form now: