Contact us
Hey - quick info before you contact us: For most requests we have simple forms with which you can change your order or create a complaint within a minute, for example.
Simply click on Start at the bottom and we will direct you to the appropriate form! If there is no suitable form for your request, we willautomatically forward your message to our support team at the end. 😊
FREQUENTLY ASKED QUESTIONS
How long does delivery take?
We need 1-2 working days for individual production. The average delivery time is
Germany: DHL (1-3 working days)
Switzerland & EU countries: DHL (3-8 working days)
United States: DHL (9-12 business days), UPS Express (2-3 business days)
Can I track my shipment?
You will receive a tracking number with the shipping confirmation so that you can track your order.
My bracelet doesn't fit. Can you adjust the length afterwards?
No problem - Click here to book an individual size adjustment.
You can find further questions on our FAQ page.