Size adjustment
incl. VAT.
Determine the right size
Step 1: Measure the wrist using a paper strip or measuring tape
- Cut a strip of paper of approx. 11.8" to size
- Attach a piece of adhesive tape to the end of the paper strip and stick the strip to your wrist.
- Wrap the paper strip around your wrist just below your wrist bone - where you usually wear a bracelet.
- Mark the paper strip with a pencil where the end of the bracelet should be.
Step 2: Determine the required length
- Lay the paper strip down and now measure from the beginning to the mark
- The length determined is your wrist circumference
Step 3: Choose the right size
Now add the following cm to the measured wrist circumference - depending on how you want the bracelet to fit:
- Add 0.6 to 1.3 cm for a tight fit.
- Add 1.9 to 2.5 cm for a comfortable fit.
- Add 2.5 to 3 cm for a loose fit.
How do we calculate the sizes of our bracelets?
Requirements for the return shipment
Please send your bracelet back to us with insurance and a tracking number.
Unfortunately, we cannot accept any liability for items lost by the postal service.
How long does the adjustment take?
Once we have received your return, we need approx. 5-6 working days for the adjustment.
You will then receive another e-mail from us with your consignment number.
Will I receive a return label?
According to our terms and conditions, we do not assume any costs for the return shipment and therefore ask you to pay the costs.
For customers outside Germany
Please note the correct customs clearance of your return. We do not pay any customs duties.
You can obtain further information from the logistics company of your choice.
Your bracelet doesn't fit?
Don't worry - we'll adjust your bracelet so that it fits like a glove again!
And this is how it works:
- Select the bracelet you have already purchased and enter your desired length
- Order the size adjustment
- Write down your address and new order number on a piece of paper (you will find this in the order confirmation email and
looks like this: #123456) - Enclose the note in the parcel* so that we can allocate your order later. ( *Please enclose only the bracelet in the parcel, without the paid box!)
- Send the parcel insured and with tracking number (Keep the receipt!) to the following address:
Myclusiv
Hafenstr. 20
59067 Hamm
Germany
-
You will also receive these instructions again separately by e-mail
- As soon as we have received your bracelet, we will adjust it and send it back to you within 5-6 working days
Select options
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Customer Reviews
I bought a men's bracelet from myclusiv.de. Despite measuring my wrist correctly, the bracelet turned out to be slightly too big. I then contacted the store briefly. It was altered and now it fits perfectly! Thank you very much...
Great bracelet, perfect product. The goods arrived quickly, unfortunately I ordered it too big and had to send it back. The bracelet came back a few days later and I have to say it was a great job. At €17 return it wasn't exactly cheap but that's not myclusiv's fault, it was my mistake. All in all I was very satisfied, I wear the bracelet every day. Keep up the good work!!!
The order was placed quickly via the store and shipping was also fast. Unfortunately, we discovered on arrival that the bracelet was too loose, so we had to send it back again. Again, everything worked quickly and easily. However, our request to change the charms was not taken into account and we had to contact the service department. Here we even give 6 stars. They responded quickly and swiftly and offered us a quick and great solution. We are absolutely satisfied and the bracelet simply looks sporty and chic and you can wear it with almost anything.
I am very satisfied with the customer contact in this regard. They took care of it and were quick to process it. Pictures show 23 cm before and the narrower 21 cm after... thank you, I would buy again and again if my husband had as much armw as an octopus 🐙. 🫶🏼
I ordered a bracelet that ended up being too big and then had it adjusted again afterwards. Everything went really smoothly and relatively quickly. Great service. Thank you.
Had bought the bracelet as a Christmas present after some time I realized that my husband no longer wore it because he was afraid to lose it because it was a little too big!!! The size change was accepted without hesitation and within a few days the changed bracelet came back!!! Super service 👍👍👍👍
Super service😄
Always happy to return
A great company
Keep up the good work I will definitely be back in the foreseeable future
shop again
Mega satisfied everything great whether shipping or order!!!
The size adjustment with shipping and return delivery all worked perfectly!